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Campus Life

Accessibility Services

Anderson University’s Accessibility Services, located in the Center for Student Success, provides individualized accommodations to help students with disabilities access academic programs in line with federal law. Based on documentation and assessed case-by-case, accommodations aim to remove barriers without compromising essential academic standars. Requests should be submitted at least three weeks before services begin.

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Qualifying For Services

Students requesting accommodations must self-identify by contacting the Center for Student Success at studentsuccess@andersonuniversity.edu or 864-328-1420 and provide documentation of a qualifying disability as defined by Section 504 of the Rehabilitation Act and the ADA.

The University may consult with professionals to review doumentation, and additional documentation may be required if the inital submission is insufficent. Each request is evaluated individually to enure appropriate accommodations are provided.

Guidelines For Documentation
Students with documented disabilities are eligible for free, individualized accommodations for academics and University activities at Anderson University. Documentation must be submitted at least three weeks before services start, and the University may verify details with a physician. Students meet with Accessibility Services to review needs and are encouraged to discuss accommodations with their professors each semester.
ADD/ADHD
  • A clear diagnostic statement on letterhead from a professional who is qualified to diagnose ADHD
  • An indication of how the professional arrived at the diagnosis (clinical interview, medical history, continuous performance assessment, psychological assessment, behavior rating scales, etc.) 
  • Treatment plan and prognosis 
  • An indication of how the liability affects the student in an academic environment

Other sources that may help support accommodations for an ADHD diagnosis include:

  • A 504 Plan or IEP from high school
  • Documentation of a medical history of ADH diagnosis
  • Evidence of accommodations received in high school 
  • Evidence of accommodations received at another post-secondary institution 
  • Evidence of accommodations received on standardized testing
  • Diagnosis from a psychologist, psychiatrist, developmental pediatrician, child neurologist qualified to diagnose ASD
  • Evidence of a comprehensive diagnostic evaluation
  • Assessment data, interpretation of data, history, and observations
  • Historical perspective of academic adjustments
  • Diagnosis using medical criteria 
  • Test data, interpretation of data, history, and observations
  • Diagnosis using medical criteria 
  • Test data, interpretation of data, history, and observations
  • Preferably not discharge paperwork from an ER or doctor’s office 

Documentation from a current treating provider should be on letterhead, be signed and dated, and:

  • Must state the disability including and Axis diagnosis and/or DSM code
  • Provide support for the diagnosis and how it meets the definition of a person with a disability under the ADA
  • Must describe how this impairment significantly limits a major life activity/activites in general and in an academic setting
  • Should include relevant information relating to impact of medication and/or treatment on the student’s ability to participate in all aspects of the university environment (classroom, housing/dining, extracurricular activities, etc.)
  • Diagnosis using medical criteria 
  • Test data, interpretation of data, history, and observations
  • May sometimes be discharge paperwork from an ER or doctor’s office
  • General assessment of cognitive abilities
  • Specific information, including processing speed and memory regarding levels of functioning and limitations in all affected areas, i.e. communication, vision, hearing, mobility, psychological and neurological
  • Analysis of educational achievement skills and limitations in reading comprehension, written language, spelling and mathematical skills

NOTE:

  • A concussion is the mildest form of brain injury, but can result in some need for potential academic adjustments
  • Diagnosis using medial criteria
  • Test data, interpretation of data, history, and observations
  • Provisional accommodations may be approved on a case-by-case basis, and are generally appropriate when a student has received a definitive diagnosis, byut is waiting for a third-party such as a physician’s office or counselor to submit completed documentation to the Accessibility Services office.
  • Provisional accommodations are available only for the semester the request was made and approved. Additional documentation is required to continue accommodations. 
  • Special Housing Accommodation Request Form: The Residence Life office partners with Anderson’s Center for Student Success to provide reasonable accommodations for Residents with medical, physical, or psychological conditions. Residents requesting special campus housing accommodations due to a documented disability should contact the Center for Student Success. The Center for Student Success determines qualification for accommodations. Please fill out this release form.
  • Residents must submit the appropriate documentation before the deadlines listed below.

New Students

  • Requests by new students that are submitted after the priority housing deadline of May 1 will be considered late and may result in a processing delay or lack of availability of the requested special housing accommodations.

Returning Students

  • Requests by returning students that are submitted after the housing application deadline of March will be considered late and may result in a processing delay or lack of availability of the requested housing accommodations. New or urgent conditions will be considered upon receipt of appropriate documentation. Please note that if a Resident with an approved need turns down the opportunity to live in University Housing that accommodates their need, the Residence Life Office may cancel the approval.
Meal Plan Adjustment Process for Students and Information for Medical Providers

It is the policy of Anderson University that resident students have a meal plan. AU seeks to provide dining options for our on-campus students, with a variety of venues, including Freshens, located in the basement of Thrift Library. Information regarding dietary restrictions and meal plans can be found here: Nutrition Services | Anderson University.

Should a student self-identify with a documented dietary need, a request may be made for a meal plan accommodation. The request is reviewed by a committee made up of members of the Center for Student Success and the Director of AVI Food Services. On-campus resident students who seek meal plan changes related to a documented disability must follow the steps below.

Students seeking meal plan changes related to a documented disability must complete the following steps:
  1. Email the Center for Student Success at studentsuccess@andersonuniversity.edu, stating your request and rationale for a meal plan accommodation.
  2. Provide a letter on appropriate letterhead from a treating physician or health care professional describing the functional limitation requiring a meal plan adjustment to the Center for Student Success, located on the second floor of Thrift Library. You may email the documentation to studentsuccess@andersonuniversity.edu. Requests will not be considered until all documentation is received. The provider’s credentials and letter must be adequate for this specific request.
  3. Following notification of receipt of your request, you may be asked to meet with Anderson University AVI Director, Mr. Aaron Daane, at adaane@avifoodsystems.com. Mr. Daane will discuss ways AVI can assist you with or without a meal plan adjustment. At the time of the meeting, provide Mr. Daane with an additional copy of your medical documentation.
  4. The Meal Plan Committee will determine the appropriate reasonable accommodation based on the presence and nature of the disability and the barriers to access to meals that the disability presents. Reasonable accommodation that can reduce such barriers may be provided. Students will be notified of the decision as soon as reasonably possible.

Please be advised that requests pertain to accommodations intended to provide access to healthy meals and do not seek to guarantee any specific outcomes. Students seeking adjustments to their meal plan requirements for fall semesters should do so no later than August 1. Students who seek adjustments to meal plan requirements for the spring semester should do so no later than December 15. Students must reapply each academic year for any adjustment to be considered by following the process above.

If a student submits a Meal Plan Adjustment Request after the start of classes during a semester, the committee will review the request, but an approval for an adjustment will not go into effect until the following semester.

If you need further assistance, please contact Student Success at studentsuccess@andersonuniversity.edu.

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Student Housing Accommodations
The Residence Life office collaborates with the Center for Student Success to offer accommodations for residents with documented disabilities. Resients needing special campus housing should contact the Center for Student Success, which will determine eligibility. Required documentation must be submitted by the specificed dealines.

New Students

Submit documentation by May 1st to avoid delays or limited availability of accommodations.

Returning Students

Submit by March 1st. Late requests may face delays or limited availability. Notes that declining approved housing may cancel accommodations.

Rights and Responsibilities
Record Maintenance/Confidentiality

The Center for Student Success is the designated office at Anderson University to receive and review disability documentation. This office is also charged with keeping disability-related records securely and confidentially. Records of students with disabilities are maintained with the Center for (5) years after the last semester of enrollment. Documents that relate to the student’s disability are not part of the academic record in the Registrar’s Office. Disability documentation and related information and the release of this information are governed by the Family Education Rights and Privacy Act (FERPA). 

Information discussed with the director will be kept as confidential as possible and as permitted by law. Exceptions include, but are not limited to: (1) student is believed to be a threat to self or others; (2) abuse of a child or elder; (3) court subpoenaed records.

Procedure:

  • The student may submit the Release of Information Form to indicate his/her preference regarding a release of information. This may be amended at any time.
  • The Center for Student Success keeps all records under lock.
  • To release confidential records to professionals outside the university, the student must sign the Release of Information form. 
  • After five (5) years, documentation and case notes will be shredded.

Grievance Policy

Anderson University Procedures for Appealing Accommodation Determinations and Implementation

Context:

  • Under 34 C.F.R. § 104.7(a), any recipient of federal funds employing 15 or more people must designate at least one person to coordinate compliance with Section 504.
  • This coordinator is responsible for managing grievance procedures, ensuring reasonable accommodations, and acting as the central point for disability rights compliance.

Scope

Anderson University responds to student accommodation requests by providing reasonable accommodations for qualified individuals with disabilities through a deliberative, interactive process according to the Americans with Disabilities Act (“ADA”) and Section 504 of the Rehabilitation Act.

The following procedures were designed to provide an appeals process when students raise concerns regarding accommodations denials or implementation, and to comply with the Americans with Disabilities Act (“ADA”)/Section 504’s mandate to “provide for prompt and equitable resolution of complaints alleging any action prohibited” by ADA or Section 504. If an individual has been denied an accommodation that they requested and would like to appeal the denial, the individual may file an appeal through this process. In the instance that an individual believes an accommodation is not being implemented effectively, they may also use this process to address the concern.

Participation in this process does not release a student from their obligation to fulfill all academic and/or university requirements.

Anderson University will make appropriate arrangements to ensure that individuals with a disability are provided other reasonable accommodations if needed, to participate in this grievance process.

Student Process

In the instance of either a denial of or concern regarding the implementation of an accommodation, students are encouraged to speak with faculty members and other staff whom they believe have not implemented their accommodations effectively. Informal and open conversation is often effective at addressing concerns. Students are not required to share medical or mental health information or disclose their underlying disability as a part of these discussions.

Informal Resolution Concerning Accommodation Implementation

When conversations with faculty or staff fail to address a student’s concerns, a student wishing to address a concern regarding the implementation of an accommodation must submit a written request to the Dean of the Center for Student Success within ten (10) business days of the discovery of the accommodations concern. The written request should include:

  • Student’s name and University ID number
  • Description of the accommodation not being implemented effectively
  • Explanation of why they believe the accommodation(s) is not being implemented effectively
  • Desired outcome

The Dean of the Center for Student Success or designee may ask for additional information from the student related to the accommodation implementation. The Dean or designee will utilize this information to determine if the accommodation is being implemented effectively, and if not, will effect a course of action to correct the accommodation implementation. Additionally, the Dean or designee may engage in an interactive process to determine if additional or other reasonable accommodations may be necessary. Students will receive written responses from the Dean or designee regarding whether the Dean or designee determines the accommodations are being implemented effectively or if further actions will be taken generally within ten (10) business days of the request for informal resolution.

Informal Resolution Concerning Accommodation Determination

In addition to implementation concerns, students may have concerns that an accommodation request is denied, in whole or part, or they may wish to dispute an alternative accommodation provided by the University. A student wishing to appeal an accommodation determination informally must submit a written request to the Dean of Center for Student Success (CSS) within ten (10) business days of the denial. The request should include:

  • Student’s name, address, and University ID number
  • Description of the concern regarding the accommodation determination
  • Explanation of why they believe an alternative or requested accommodation(s) should be considered reasonable
  • Additional supporting information
  • Desired outcome

The Dean of the Center for Student Success or their designee from the CSS staff may request to meet with the student to discuss the concerns about the accommodation determination. The Dean or their designee may also request additional documentation from the student or consult with medical or mental health professionals (including those on campus) for the limited purpose of assessing the need for the requested accommodation. Review processes are conducted as quickly as possible. Students will receive written responses from the Dean of CSS or a designee upholding or amending accommodations decisions generally within ten (10) business days of the request for informal resolution.

Formal Accommodation Appeal Resolution

If the CSS informal resolution processes above do not resolve the student’s concerns, the student may submit a written complaint to the Associate Vice President for Student Development or their designee by no later than ten (10) business days from the conclusion of the informal process (date of receipt of the Dean’s decision). The complaint shall include:

  • Student’s name, address, and University ID number
  • Description of the accommodations denial, determination, or implementation concerns
  • A copy of the accommodation decision or notification letter
  • Explanation of why they believe an alternative accommodation(s) should be considered reasonable or their implementation concerns have not been addressed appropriately
  • Additional supporting information
  • Desired outcome

Complaint Review

The AVP for Student Development or a designee will investigate the complaint. The investigation will include a meeting with the student within ten (10) business days (this time may be extended for extenuating circumstances) of receipt of the complaint.

If the appeal relates to an accommodation determination, during the meeting with the AVP for Student Development or designee, the student should be prepared to explain why the denied accommodation is needed to address how their disability currently impacts them at Anderson University. The explanation should be relevant to the current situation, as having received an accommodation from a previous institution or in the K-12 system is not in itself a sufficient basis for reversal or change of implementation.

As part of the investigation, the AVP for Student Development/Dean of Students, or designee, may consult with appropriate individuals, including but not limited to the employee who made the decision or who has allegedly failed to implement the accommodation appropriately, the student’s evaluator or medical or mental health professionals (including those on campus) for the limited purpose of assessing the need for the requested accommodation. The AVP for Student Development or designee will communicate the decision upholding or amending the original decision or taking other additional action in writing to the individual who appealed within ten (10) business days (this time may be extended for extenuating circumstances). The Associate Vice President’s decision is final.

If through the appeal process an additional accommodation is granted, then the accommodation will be granted moving forward as outlined in the decision letter. Accommodations are not retroactive.

Records Retention

Student records used in this process, including but not limited to appeal letters, supporting documentation, and outcome letters will be maintained in the student’s confidential file consistent with the CSS records retention policy.

Discrimination Complaint

Individuals who believe they were discriminated against during this process or otherwise at Anderson University should file a complaint according to Anderson University’s Policy and Procedure Against General Harassment and Discrimination. Filing an informal or formal appeal through this procedure does not prevent the individual from filing a complaint through the Department of Education’s Office of Civil Rights:

Office for Civil Rights (OCR)
U.S. Department of Education
400 Maryland Avenue, SW
Washington, D.C. 20202-1100
Customer Service Hotline #: (800) 421-3481
Facsimile: (202) 453-6012
TDD#: (877) 521-2172

Students with disabilities at Anderson University have the right to:

  • Equal access to courses, programs, services, and facilities offered through the University
  • Equal opportunity to work and learn, and the receive reasonable accommodations
  • Appropriate confidentiality of all information regarding their disability(ies) and to choose to whom information about their disability(ies) will be disclosed, except disclosures that are required or permitted by law
  • Information available in accessible formats

Students with disabilities at Anderson University have the responsibility to:

  • Meet qualifications and maintain essential standards for courses, programs, services, jobs, activities, and facilities
  • Identify themselves as an individual with a disability when an accommodation is needed and to seek information, counseling, and assistance
  • Provide documentation (from an appropriate professional) that states how the disability limits their participation in courses, programs, services, jobs, activities, and facilities 
  • Follow Institutional procedures for obtaining reasonable accommodations
  • Secure personal independent living aids or provide for other personal disability related needs
  • Assume personal responsibility for meeting with faculty, requesting assistance through supplemental service, and meeting university standards

Anderson University has the right to:

  • Identify and establish essential functions, abilities, skills, knowledge and standards for courses, services, jobs, activities and facilities and to evaluate faculty, staff and students on the basis
  • Request and receive current documentation that supports the need for accommodations
  • Deny a request for accommodations, academic adjustments, and/or auxiliary aids and services if the documentation demonstrates that the request is nor warranted, or if the individual fails to provide appropriate documentation

Anderson University has the responsibility to:

  • Provide information to students with disabilities in accessible formats upon request
  • Ensure that courses, programs, services, jobs, activities, and facilities, when viewed in their entirety, are available and usable 
  • Provide or arrange reasonable accommodations, academic adjustments, and/or auxiliary aids and services for students with disabilities in courses, programs, services, jobs, activities and facilities
  • Maintain appropriate confidentiality of records and communications
  • Provide accommodations to ensure equal access, not to guarantee success in academics