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General Information – Information Technology
Contact Information
The Anderson University Information Technology helpdesk is open Monday-Friday, 8:30 AM – 4:30 PM. The IT helpdesk is in the Thrift Library basement, past Anderson Central.
P: (864) 231-2457
E: help@andersonuniversity.edu
Wireless Networking at Anderson University
Anderson University provides wireless internet in all public-access buildings. While there are many different wireless networks available, the recommended networks will be explained to you during your orientation process. If a user has Wi-Fi issues, please contact the helpdesk.
Student Email Accounts
University employees and students are assigned an email address. You may access your email account via web browser or by using the Outlook desktop app. Your AU email account is the primary means university users will receive relevant university notices and information.
Most access to AU systems is controlled via your AU email address, therefore you’re encouraged to be very protective of your password and change it often. Password change is required on a regular basis. If your password expires, you can use the “Forgot password” option from Microsoft or contact the Help Desk for assistance. Inquiries to the Help Desk for account assistance requires providing specific information to positively verify identity. Help Desk account resets can only take place with positive identity verification or over email only. Help Desk assisted account resets can only be done with the owner of the account.
Student email accounts are only retained for the duration of a student’s enrollment. Accounts are disabled six months after the last confirmed enrollment period.
Student Printing
Every student gets a print allowance of $20 every semester for usage of the university provided printers located in the Thrift Library and the Student Center print area. The availability and print costs are as follows:
Students that exceed their print allowance can visit Anderson Central and add money to their print balance. Money added to their print balance is carried over from semester to semester and will only be used once their current semester allotment is consumed.
If a printer runs out of ink, doesn’t print correctly, or other related issues, please contact the IT Help Desk.
Wireless printers are not allowed in Anderson University residence halls. We recommend printers that work via USB or Bluetooth for your personal printing needs.
IT Department Assistance
Anderson University IT staff can assist you with questions or concerns about network issues, Workday, email issues, or other digital resources at the university. Unfortunately, AU IT cannot assist with personal hardware or operating system issues to prevent accidentally voiding warranty.
Microsoft Office
University users are provided with a Microsoft Office 365 license at no charge during the time they are actively associated with Anderson University. You can find instructions for downloading and installing the suite for your operating system here.
Internet Use & Email Policy
Anderson University’s Internet, Computer, and Email Usage Policy govern the use of university-owned resources and digital services. By connecting to Anderson University’s network and systems, users acknowledge and consent to monitoring and access controls set by the university. All users acknowledge forfeiture of privacy of any information created, received, or sent through the university’s network and systems.
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