Why did I not receive a bill or statement in the mail?
You can view your student account activity and balance information within your Enterprise Account via your Workday under All Apps and Finances. Anderson Central does not mail paper statements or provide online statements within the Enterprise Student Portal. The student account activity and balance information provided within your Enterprise Student Portal is real time and reflects any current updates to your account.
I am being billed part time, but I should be full time. What do I need to do?
Check your schedule to verify that you are enrolled in at least 12 credit hours. If you have classes pending approval, please reach out to your academic adviser or the Assistant to the Dean of your college.
What is an overload fee and why has it been charged to my account?
Full time tuition charges for traditional students are based on enrollment of 12-18 credit hours. Overload Fees are assessed when students are enrolled in more than 18 credit hours.
I am expecting financial aid, but it is not showing on my account, why?
If you recently submitted documents, your aid will show after the next anticipated aid process is completed. If you have an estimated Palmetto Fellows, LIFE or HOPE Scholarship award, your award will not be final until your final, official high school transcript is received in the AU Office of Admission. Check Financial Aid Documents in Self Service to see if you have a document required for your award. You may need to complete a Master Promissory Note and/or entrance counseling for a Direct Loan. The S.C. Residency Form and S.C. State Certification Form are required for South Carolina aid. If you recently submitted required documentation and/or registered for classes, your aid will show after the next anticipated aid process is completed.
Can financial aid pay for my books?
Students whose financial aid exceeds the charges on their student account are eligible to charge books. A list of eligible students and the amount they may charge is sent to eCampus about three weeks before the semester starts. Only the amount you actually charge will be posted to your account. This is not additional aid; you are using aid you've been awarded and charging your books will reduce any refund you may receive.
Can payments be accepted over the phone?
We do not take any payments over the phone. For your convenience, you can make payments 24/7 through your Enterprise Account via Workday under All Apps and Finances. Payments are posted to your student account immediately.
Where should I mail my 529 Plan and/or Scholarship check(s)?
Attn: Anderson Central
Anderson, South Carolina 29621
Why is my Private Education loan not showing on my account?
Loan funds will be posted to your account after they are received from the lender. This will depend on where you are in the loan approval process as well. If your Private loan will not be in awarded by the payment deadline, you will be required to make other arrangements to pay until those funds are received and posted to your student account.
Why is there a charge on my account when I dropped the class?
If you dropped the course after the add/drop deadline, you will be fully liable for the cost of the course. If you add another course and it creates an overload on your account, you will be responsible for the additional charges associated with the overload.
Why have I not received my refund?
If you made a refund selection within your Enterprise Account and chose direct deposit, the refund will be sent to your bank account within 3-5 business days from the date it is processed. If you did not sign up for direct deposit, you should receive your paper refund check within 7-10 business days from the date it is processed. An email will be sent to your University email address when the refund has been processed. The Refund section within your Enterprise Account shows when your refund was processed and where the check was mailed to.
Why do I have a hold on my student account when I log into my Workday?
The payment deadline for each semester is posted within Workday, your Enterprise Account and the Anderson Central webpage. It is the responsibility of the student to monitor their account throughout the semester due to schedule changes or financial aid changes, which may result in additional tuition charges, fees, and/or overload charges. There are also other departments that may post fees and fines to your account, such as Residence Life, Campus Library or Campus Safety.
Why was my parent or spouse not able to request information about my account balance?
Due to FERPA (Family Educational Rights and Privacy Act) regulations, we are not allowed to discuss your student account with someone other than the account owner, unless you have given permission to AU to provide academic, financial or disciplinary information to an Authorized User. The student can designate an Authorized User(s) within Workday. Please note, the FERPA waiver expires each academic year on the date it was created.
Who should I contact if I have a specific question about a charge on my account?
Each office is responsible for the charges that post to your student account. For tuition charges you will contact the Anderson Central Office. For questions related to your financial aid, you will contact the Office of Financial Aid and Scholarships. Other areas that may be responsible for charges on your account are: